SpecialFX is committed to providing quality products to our customers.  If for any reason you are not completely satisfied with our product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.  Postage charges on returns are non-refundable.

Warranty

All our products are supplied with return to base standard warranties for the periods specified for each product that cover faulty workmanship and components.  Any unit returned under warranty will be assessed as to the actual cause of the fault prior to replacement.  Failures due to excessive wear and tear, or mechanical damage are not covered by warranties.

Delivery

Delivery within New Zealand for headsets is via overnight Courier Post as detailed on the applicable pricing information page.  Delivery within New Zealand for ReliefBands is via NZ Parcel Post in a pre-paid A4 bubble bag.  For international orders, please e-mail us to obtain a quote for delivery to your country: phil@specialfx.co.nz 

Privacy

SpecialFX is committed to protecting your privacy.  We will not collect any information about individuals, except where it is specifically and knowingly provided by them.  These details will not be passed on by us to any third party organisation.

Your Security

It is natural for those new to electronic purchasing to be concerned about security of personal and credit card details.  In reality, a commerce transaction on the internet is significantly more secure than a similar telephone transaction or handing your credit card over the counter in a store.

To ensure that your credit card or other personal details are kept secure in transit on the internet, we use a 128-bit digital certificate to encrypt the data going to and from the website.  Look for the secure page entry messages that you get notified from your browser and for the web address to change to “https” (secure web page transfers).  Clicking the yellow padlock that appears on your browser in this mode will inform you of the confirmed security details for the digital certificate.

If you fail to complete your order via this secure method (a common error message is "page failed to display"), it may be that your web browser is not capable of storing the later versions of this type of certificate, in which case we suggest an upgrade of your browser.